Conflict Management As If Human Beings Mattered.

Can We Learn to Do Better Than We Did in Kosovo?

This article was commissioned by the editors of 

World Bank Institute Journal “Development Outreach” and written in August 1999. I was asked to write a thought-provoking piece. Whether it is, only the readers can judge. But the editors of Development Outreach seem to have thought it reached a bit too far …It would read so much better if “edited” down to two text bits boxed inside articles by other authors; they also threw in another full article so that, unfortunately, there was no space available for all my contribution.

Below find the full article. The blue sections are those printed by the World Bank Institute Journal. Judge for yourself why this “editing” was done and what they didn’t want to print. And remember they said it wasn’t censorship.

Deficient diagnosis, failed conflict-resolution

A conflict is a problem that arises out of incompatible expectations, needs or values among two or more actors. The sine qua non of effective conflict-mitigation (-resolution or -transformation) is comprehensive analysis of the root causes (diagnosis) of that problem. Without it, interventions to ‘manage’ or help solve somebody else’s conflict will invariable fail – as will surgery on a patient by a doctor who doesn’t know the diagnosis. Violence is usually not the root problem, but a consequence of maltreated, ignored or otherwise non-resolved conflicts.*

There is a tendency – perhaps pronounced in Western culture – to locate conflict and violence (the two are not identical) in actors only. Thus, conflict is often defined as a good guy being attacked or quarreling with an evil guy about one object such as land, rights, resources, etc. Many thus believe that conflict-resolution is about punishing the designated bad guy, rewarding his counterpart after which things will be fine and, unfortunately, believe that when they have looked at the parties’ behavior only (on TV) and not at their needs and fears and when they have apportioned guilt and blame – then they have the key to the solution.

Unfortunately, all this is ‘conflict illiteracy’ – a recipe for failure: conflicts are not only rooted in individuals (although, of course, acted out by and through them) but also in structures, circumstances and trends – in the “Karma.” No conflict has only two parties; most actor behavior display shades of gray rather than black and white and, last but not least, making “evil” the root cause is much too imprecise to serve as a diagnosis (as it is to say that a disease is caused by demons in the body). In addition, it begs the philosophical question: what drives humans to do inhuman things to each other?

The Case of Kosovo

What was (is) the conflict – the problems that lead to the violence – in Kosovo all about? It is not human rights violations or ethnic cleansing; they are symptoms of deeper lying problems which, unfortunately, were never addressed by leading decision-makers in the international community.** As in so many other conflicts there is a history going decades, if not centuries, back in time. There was economic maldevelopment, there were constitutional conflict, political and specific Yugo-structural features. And there were extremely complex regional dimensions involving neighboring countries.

Albanians feel that historic fate has split their nation in three, in Albania, Macedonia and Kosovo. Serbs equally legitimately see the province as an integral part of Serbia’s and Yugoslavia’s time and space. Educated people on both sides can make excellent points and both have credible views and perfectly legitimate concerns. Objectively, Albanians and Serbs are more different in terms of lifestyle, religion, language, social structure and values than any other pair of larger national groups in ex-Yugoslavia and perceive the other, to quite an extent, as “lower.” Segregation and polarization was traditionally deeper here than in, say, Bosnia and Croatia. Lack of trust and a remarkable amount of fear characterized their relations through decades.

Kosovo was the poorest area in Europe. As late as in the early 1990s, the socioeconomic situation was characterized by figures such as these: if the GNP of Kosovo is set at 100, Slovenia (1984) had 766, Serbia without Voivodina and Kosovo 375, Macedonia 249 – and the income gap between the richer and poorer republics and peoples in Tito’s Yugoslavia began to increase rapidly in the 1980s. Structurally more advantaged republics such as Croatia and Slovenia paid considerable parts of their profits to the federal redistribution mechanism, but much of it ended up in corrupted pockets, showplace extravagant public buildings and in land purchases in Macedonia – little left for productive investments in Kosovo.

Depending on the definition, at least 55 per cent of those seeking work were unemployed; illiteracy passed 20 per cent and perhaps as many as 400,000 kids were out of the regular schools; over 40 per cent of the people had no access to tap water, only 28 per cent lived in areas with a sewage system.

The region had the highest birth rate and the highest infant mortality rate in Europe; more than 50 per cent of the citizens were below 20, the average age being 24 years of age. Albanians made up 67 per cent of the population in the province in 1961 (they also lived elsewhere in former Yugoslavia, some say 100.000 in Belgrade alone), they appear to have risen to about 90 per cent in the 1990s. Population pressure, better economic opportunities elsewhere and harassment caused many to work abroad; Albanian sources maintained in 1992 that around 450.000 Albanians left between 1975 and 1991. Serbs made up 24 per cent of the province’s population in 1961, down to an estimated 8-9 per cent in the early 1990s. Some Serbs left because they were harassed or their land bought by Albanians while the majority left because of the ever deteriorating economic situation. (Statistics are manifestly unreliable, the last reliable census is from 1981 and the Albanians have refused to participate in any later census).

Naturally, all this was fertile ground for human dissatisfaction, mutual blaming, fear and violence. If dealt with in a conflict-professional manner and in time – let’s say 1992-93 – the Serb-Albanian war since February 1998, NATOs misguided humanism (and missiles) as well as Serb and Albanian ethnic cleansing could, undoubtedly, have been avoided.

The international community – a party to the conflict, too

One of the discourse’s problematic domain assumption seems to be that more highly developed countries intervene for the good of a higher, noble cause to stop somebody’s violent struggle about a lesser, evil cause. But in most cases, the international community was and is a party to these conflicts; they have national, strategic, economic, or ‘civilizing’ interests or reasons and they play roles as, say, arms traders and peddlers for influence in politics, security and intelligence.

Furthermore, the Western-based global economy display persistent, aggravating features of maldevelopment (overdevelopment causally related to underdevelopment) resulting in poverty and alienation for millions – another fertile ground for nationalism, fundamentalism, frustration, violence and aggression. Contemporary conflict regions are shaped by a history of foreign interventions, wars, border changes and ‘scrambles’ for power among leading Western nations – none of which is stated here to diminish the responsibility of leaders and groups for wars fought in their countries.

In an ever more integrated ‘global village’ the distinction between “them egoist war makers” and “we altruist peacemakers” is nothing but a convenient myth in the hands of powers that be – much helped, of course, by the “present-ism” of our age: fixation on the present, disregard for the past, electronics over printed media, image(making) over words, superficial rather than in-depth coverage of events over trends – and ever increasing conglomeration of media power and concomitant marketisation of news and ‘stories.’

It’s cost-effective to invest in the human dimensions

The human, or existential, dimensions of conflict is another factor sadly overlooked by diplomats, by the media and by more or less self-appointed conflict-‘managers.’ Catchword are: identity, self-assertion, hopes about the future and fear: fear of past deeds that hang on in the present, and fear about what the future may bring. Fear – much more than evil – may help us understand why (good) people can do bad things. And frustration because of non-addressed conflicts/problems. Psycho-social dynamics follow the entire conflict ‘wheel’ from the stage of early warning to that of reconstruction and reconciliation.

How come we so often talk about restoring peace after wars’ hurt and harm without paying attention to the human aspects of conflicts in general and that of forgiveness and reconciliation in particular? Take a look at Bosnia and Croatia since 1995, look at Kosovo now, or Somalia, or…Have people really held out their arms or said ‘I forgive you’? Come together in trust? Have they learnt how to deal with the past, not in order to forget it or to blame each other, but to acknowledge what happened and find ways to avoid it ever happening again? Can that even be said about South Africa? It is easy to repair houses and infrastructure, it’s easy to throw money around and talk about human rights.

But what if people deep down keep on hating each other? Will they ever be happy and at peace with themselves? Will their children? What kind of society will it be if we cannot also, so to speak, repair souls and help create tolerance, co-existence, even cooperation and love?

We need to make forgiveness and reconciliation a central objective: in research and studies, in training and education and, above all, we should empower every civilian and military – and every international organisation engaged in war-torn societies – to work for it with the locals. In short, the world needs a new attention to the human and non-material dimension and a transfer of peace-making resources from the military to the civilian society and organisations.

Intellectual and financial investments into finding solutions to the enigmas of human violence and human reconciliation through dialogue and conflict-resolution could well prove to be the most cost-efficient violence-prevention mechanism. But then, we must admit, there are powerful elite interests who benefit from more rather than less violence in human and global affairs; the grotesque global imbalance between military investments and investments in satisfying the basic needs of the most underprivileged bear witness to this and would justify a new kind of humanitarian intervention quite different from that conducted with military might in selected cases.

Forgiveness and reconciliation – can souls be ‘reconstructed’?

There are many definitions of it, but forgiveness can be understood an individual moral act of freeing oneself from the burden of hate and the right to revenge. Reconciliation takes at least two and aims at achieving something constructive out of a dark, hurtful past. It does not mean forgetting, it means remembering the past in order to live normally, or more fully, in the future. None of it can be achieved by money, by weapons or by legal measures, and it goes far deeper than human rights training.

To (re)build peace in post-war society is no simple project. Word and concepts are deceptive. “Re-build”, to take one example, suggests that something that was destroyed can be re-created.

This may apply to buildings or some other physical structures, but not easily to social, psychological and mental structures. Memories of what the war brought cannot be eradicated; and the prewar social situation cannot be re-established when people have died, populations moved and families split. Reconstructing war-torn societies means reconstructing: 1) human beings, soul and bodies, 2) social structure, 3) culture, and 4) environment.

But across them all, there is one thing to be not re-constructed but cultivated for the first time: 5) a peace culture of reconciliation, repentance, forgiveness, respect, healing &emdash; of collectively and individually acting out the sorrow, of learning to live with it and simultaneously move towards a vision of peaceful existence, either together or as good neighbors.

Who could learn from whom?

One may indeed wonder whether we Westerners are more oriented toward a peace built on the sword, legality, mechanics and external implanting of economic, political and human rights conditions for peace – whereas other cultures may search for peace rather in the direction of trying to be at peace with oneself, come to terms with the evil that has been, and use your local cultural rituals and traditions to facilitate forgiveness and reconciliation? In short, that the rich West goes for more or less interventionist quick-fix peace packages where people come last, while other cultures and religions put people and non-material dimensions first and know that real peace has to come from within the individual and the social fabric.

Be this as it may, Westerner conflict-managers who intervene around the globe would do wise – and build confidence – if they asked first: what can we learn here about peace? Peace-making by dialogue require respect and may take more time but lasts longer than standardized, imposed, quick-fix peace plans which per definition ignores the human, existential dimensions.

Imagination and good will can produce alternatives

Let’s imagine that we establish regional institutes (or “centres” or “academies”) for reconciliation in regions where conflicts have historically occurred frequently and risk is high that they will also in the future. Reconciliation could cover basically what happens from the moment a cease fire agreement is signed up to peaceful life, normalization and socioeconomic development once again takes place &emdash; but with special emphasis on the human dimensions of post-war reconstruction.

For instance, we need more research on successful peace agreements and conflict-resolution processes, taking stock of the human experience, field studies of countries that have successfully learned to live with a painful past &emdash; lessons learned from old and contemporary history. We need systematic studies of the noble art of saying “I am sorry” &emdash; e.g. repentance, forgiveness, respect, healing, a collective acting out of sorrow and traumas and how to simultaneously move towards a vision of peaceful existence, either together or as good neighbors; and we need to “target” children and youth for long term violence-prevention – which in many cases means different schools, teaching materials and history books.

We need to think of memorials for all victims and all sides (as in Okinawa), books, religious places, theater performances, exhibitions – mourning and remembrance is essential. We need truth and reconciliation committees, for sure, but also future workshops. And we need to expand facilities and improve methods for therapy such as empowerment of survivors; reinstating self control; rejection of relations of dominance and submission – locally and internationally. People must be offered a chance for spiritual regeneration, developing a broad attachment to others, and work for the reconstruction of a narrative of history and the trauma and for constructive integration of it into memory. The list is endless!

While the international community is prepared to fight wars within hours, it seems virtually unprepared fighting for peace. But to summarize, there are new insights and tools from research and experience that would help us all deal with big and small conflicts in a more humane manner: 1) much more sophisticated, professional conflict-understanding, 2) an awareness of our own role as parties to the conflict rather than neutral mediators, 3) a new focus on the human-existential dimensions through the conflict wheel, and 4) true human forgiveness and reconciliation is imperative is we want to prevent future violence and create peace.

Early warning, early listening and early action with these few elements in mind could probably work miracles. Neither violence nor peace is completely hereditary, it is also something we learn. So learning, teaching and working for peace – peace understood as conflict-management with the least amount of violence in all human affairs, big and small, and vis-a-vis Nature – is possible. And a challenge for us all tomorrow, next year, next century. In short, now and here.

*) We do not speak of conflict-prevention; conflicts are part of our lives, points for learning and maturing. What we must learn is to handle conflicts intelligently, in ever less violent ways – i.e. violence-prevention.

**) International community is a euphemistic term. In reality, the global/international society or system is not a (human) community but highly fragmented; in the Kosovo crisis less than 10 per cent of the member countries of the United Nations – or rather a handful of leaders in them – took all the essential decisions, claiming to do so in the name of all.

Peace & future researcher + ‌Art Photographer

Related Posts

LONDON – So far so good, at least on the wider level. While internally Iraq seems on the edge of chaos, the much heralded clash of civilizations between the Muslim and Judaeo-Christian worlds has yet to become apparent. We have anger and despair aplenty in the Arab and Muslim worlds. But very little rushing to the standard and there was no great pilgrimage of warriors to join the fight, as happened when the Soviet Union invaded Afghanistan twenty years ago, and then, having driven the Red Army out, were left to ferment in that mountainous redoubt. With the armaments supplied by the CIA the mujahidin were transformed into Al Qaeda that became, for a relatively brief moment as these things go, ‘the greatest threat to the homeland that America has ever known.’ Nevertheless a ‘Cold War’ between much of the Muslim world and the West is certainly in full swing. Winston...
The Challenge of Nuclear Weaponsin the Twenty-first CenturyA Path Forward The peoples and governments of the world face an urgent challenge relating to weaponry of mass destruction and particularly to nuclear weaponry.  At the crossroads of technology, terrorism, geopolitical ambition, and policies of preemption are new and potent dangers for humanity. Despite ending the nuclear standoff of the Cold War era, nuclear weaponry is again menacing the peoples of the world with catastrophic possibilities.  We recognize the need for any government to pursue its security interests in accordance with international law; and further, we recognize that distinctive threats to these interests now exist as a result of an active international terrorist network having declared war on the United States and its allies. Nonetheless, we reject the assessment of the current US administration that upgrading a reliance on nuclear weapons is in any sense justified as a response. We find it...
By Karin Wegestal MP, the Social Democratic Partyon behalf of the Swedish Committee for Solidarity with the Yugoslav People During the last decade, the Federal Republic of Yugoslavia has received more than 500,000 refugees from Croatia and Bosnia, and another 300,000 internally displaced persons, mainly from the province Kosovo and Metohia. For a country with about ten million inhabitants, such an influx of homeless people is obviously a very heavy burden – even under peaceful conditions. But in addition to that, the Federal Republic of Yugoslavia has been the subject to sanctions from the western powers for close to ten years and its infrastructure was badly hurt through Nato’s intense bombardment during 78 days in 1999. The result of all this is that Yugoslavia, once the most developed industrial country in Eastern Europe, is today the poorest country in Europe. In Serbia excluding Kosovo, with about ten million inhabitants and...

Recent Articles

An aspect of Iran’s culture and civilisation you’ve probably never heard about. Don’t be surprised if the US and Israel also try to bomb them. Jan ObergTFF director October 26, 2026 Today – under the “USraeli” threat of new “annihilating” bombings – opens the 7th International Conference on Peace and Conflict Resolution at Tehran’s University. As far as I can tell, this is the only permanent, advanced peace research institution in West Asia/the Middle East. Perhaps more countries in that region could be inspired? I mean, how many military “security” institutes and military academies do they have? Many peace research institutes and university departments have been established since the 1950s in the West. They are now all under attack; some have closed down, some have gone mainstream, yet others kept the name but do nothing to research peace and disseminate results or advice; instead, they cooperate with militarism’s platforms such...
Let’s discuss using AI to create peace – in contrast to boring geopolitics devoid of creative healing and visions. Jan Oberg TFF director October 15, 2026 I asked VEED to create a short video exemplifying how peace is preferable to war, then chose the lady as a template. Simple as that. In less than a minute, it produced this video, which any peace-loving person would appreciate. The only problem is that human intelligence (HI), at least the one that exists among Western decision-makers, isn’t half as moral or smart as AI. I have used AI to dialogue about peace and peace plans, creative conflict resolution and visions of a better future for humankind. It so happens that I am having more stimulating, intelligent, creative and moral discussions with AI than I could possibly have with any EU or NATO leader today. Yes, AI has very problematic and dangerous aspects; used...
Below are TFF-related media mentions, comments, videos and social media posts published elsewhere but not on this homepage. We happen to catch and list only a fraction. Regarding video comments and debates, we recommend that you go to the TFF Video Channel on Substack where many of them are reproduced. Jan Oberg is a contributor to China Daily – 52 million daily clicks – and Global Times, CGTN and CCTV (the national television), China Investment, Xinhua News Agency and several others. Articles and videos on these media very often multiply into countless Chinese (and Western media) that re-post them from these main media. Thanks to The China Academy, his analyses, interviews and comments are frequently posted on YouTube channels such as Thinkers Forum and Wave Media. These videos are often re-posted on Bilibili (China’s YouTube), the China Content Center on TikTok, and on the Chinese edition of TikTok, Douyin.com. This means reaching hundreds of millions of viewers worldwide over a year. While there are too many to catch on all these...

TFF on Substack

Discover and subscribe to more peace materials on TFF Substack

Most Popular

An aspect of Iran’s culture and civilisation you’ve probably never heard about. Don’t be surprised if the US and Israel also try to bomb them. Jan ObergTFF director October 26, 2026 Today – under the “USraeli” threat of new “annihilating” bombings – opens the 7th International Conference on Peace and Conflict Resolution at Tehran’s University. As far as I can tell, this is the only permanent, advanced peace research institution in West Asia/the Middle East. Perhaps more countries in that region could be inspired? I mean, how many military “security” institutes and military academies do they have? Many peace research institutes and university departments have been established since the 1950s in the West. They are now all under attack; some have closed down, some have gone mainstream, yet others kept the name but do nothing to research peace and disseminate results or advice; instead, they cooperate with militarism’s platforms such...
Let’s discuss using AI to create peace – in contrast to boring geopolitics devoid of creative healing and visions. Jan Oberg TFF director October 15, 2026 I asked VEED to create a short video exemplifying how peace is preferable to war, then chose the lady as a template. Simple as that. In less than a minute, it produced this video, which any peace-loving person would appreciate. The only problem is that human intelligence (HI), at least the one that exists among Western decision-makers, isn’t half as moral or smart as AI. I have used AI to dialogue about peace and peace plans, creative conflict resolution and visions of a better future for humankind. It so happens that I am having more stimulating, intelligent, creative and moral discussions with AI than I could possibly have with any EU or NATO leader today. Yes, AI has very problematic and dangerous aspects; used...
Below are TFF-related media mentions, comments, videos and social media posts published elsewhere but not on this homepage. We happen to catch and list only a fraction. Regarding video comments and debates, we recommend that you go to the TFF Video Channel on Substack where many of them are reproduced. Jan Oberg is a contributor to China Daily – 52 million daily clicks – and Global Times, CGTN and CCTV (the national television), China Investment, Xinhua News Agency and several others. Articles and videos on these media very often multiply into countless Chinese (and Western media) that re-post them from these main media. Thanks to The China Academy, his analyses, interviews and comments are frequently posted on YouTube channels such as Thinkers Forum and Wave Media. These videos are often re-posted on Bilibili (China’s YouTube), the China Content Center on TikTok, and on the Chinese edition of TikTok, Douyin.com. This means reaching hundreds of millions of viewers worldwide over a year. While there are too many to catch on all these...
Read More
Screenshot 2026-10-26 115647
An aspect of Iran’s culture and civilisation you’ve probably never heard about. Don’t be surprised if the US and Israel also try to bomb them. Jan ObergTFF director October 26, 2026 Today – under the “USraeli” threat of new “annihilating” bombings – opens the 7th International Conference on Peace and Conflict Resolution at Tehran’s University. As far as I can tell, this is the only permanent, advanced peace research institution in West Asia/the Middle East. Perhaps more countries in that region could be inspired? I mean, how many military “security” institutes and military academies do they have? Many peace research institutes and university departments have been established since the 1950s in the West. They are now all under attack; some have closed down, some have gone mainstream, yet others kept the name but do nothing to research peace and disseminate results or advice; instead, they cooperate with militarism’s platforms such...
Screenshot 2026-10-15 141837
Let’s discuss using AI to create peace – in contrast to boring geopolitics devoid of creative healing and visions. Jan Oberg TFF director October 15, 2026 I asked VEED to create a short video exemplifying how peace is preferable to war, then chose the lady as a template. Simple as that. In less than a minute, it produced this video, which any peace-loving person would appreciate. The only problem is that human intelligence (HI), at least the one that exists among Western decision-makers, isn’t half as moral or smart as AI. I have used AI to dialogue about peace and peace plans, creative conflict resolution and visions of a better future for humankind. It so happens that I am having more stimulating, intelligent, creative and moral discussions with AI than I could possibly have with any EU or NATO leader today. Yes, AI has very problematic and dangerous aspects; used...
girl-5894831_1280
Below are TFF-related media mentions, comments, videos and social media posts published elsewhere but not on this homepage. We happen to catch and list only a fraction. Regarding video comments and debates, we recommend that you go to the TFF Video Channel on Substack where many of them are reproduced. Jan Oberg is a contributor to China Daily – 52 million daily clicks – and Global Times, CGTN and CCTV (the national television), China Investment, Xinhua News Agency and several others. Articles and videos on these media very often multiply into countless Chinese (and Western media) that re-post them from these main media. Thanks to The China Academy, his analyses, interviews and comments are frequently posted on YouTube channels such as Thinkers Forum and Wave Media. These videos are often re-posted on Bilibili (China’s YouTube), the China Content Center on TikTok, and on the Chinese edition of TikTok, Douyin.com. This means reaching hundreds of millions of viewers worldwide over a year. While there are too many to catch on all these...
Nobel-Prize-Plaque
Jan Oberg TFF director October 13, 2026 According to Alfred Nobel’s will, the Nobel Peace Prize shall be awarded: ”to the person who has done the most or best to advance fellowship among nations, the abolition or reduction of standing armies, and the establishment and promotion of peace congresses.” Further down, he also expresses how the prize for the “champions of peace” shall be decided: “that for champions of peace by a committee of five persons to be selected by the Norwegian Storting. Alfred Nobel’s will is remarkably short and clear. But few seem to have read it. Nobel did not say that the committee itself should consist of members of parliament. He entrusted the Storting with appointing five persons. In principle, it could have selected diplomats, mediators, peace researchers, conflict-resolution specialists, or other individuals with recognised expertise in matters of peace from around the world. Instead, the Storting gradually...
law-419057_1280
The Quest for Humane Survival Richard Falk Professor emeritus, Princeton UniversityTFF Associate since 1986October 12, 2026 After decades of teaching and writing about international law in academic frameworks that were not institutionally situated within law school environments—at Princeton and the University of California, Santa Barbara—I found myself most receptive to the TWAIL outlook. It has been especially illuminating in clarifying the extent to which international law evolved as a dialogical critique of Europe’s efforts to legitimize its colonial undertakings. In particular, TWAIL has exposed how international law has functioned to legalize the subjugation of Third World peoples, securing conditions for exploitative investment and trade relations, the coercive enforcement of public debts, and an ideology of cultural superiority. TWAIL’s exposure of these economic legacies of colonialism has influenced my understanding of the history and development of international law, broadly conceived, as an ideological project of the Western sub-system of the world...
images-2
Advocates of nuclear disarmament are regularly dismissed by the champions of nuclear deterrence as naïve and unrealistic, utopian or even irresponsible. Yet this ‘doctrine’ of deterrence, regarded by France as the ‘cornerstone’ of its national security, is based on quasi-religious beliefs, a theory that cannot be proven, risky gambles and fragile assumptions. So much so that one might legitimately ask which side the ‘Care Bears’ are on. Marc FinaudVice-President of Initiatives for Nuclear Disarmament (IDN) October 9, 2026 This article was originally published on Pressenza When it comes to these things being treated as religious concepts, look here. Idealists and realists It was Hubert Védrine, François Mitterrand’s former Foreign Minister, who repeatedly coined the phrase: ‘Europeans are a sort of Care Bears who don’t realise they’re living in Jurassic Park’. He applies this reference to the cartoon for well-behaved children not only to what he regards as weakness or idealism...